Tuesday, July 14, 2009

A Chat with John Robertson, Butler and Expert in Protocol and Etiquette

John Robertson is a good friend as well as an instructor at the Charles MacPherson Academy. He is also a professional house manager and recognized trainer in the private service industry. From California to Dubai, he has taught service and butler skills in five- and seven-star hotels and exclusive clubs, in private homes and aboard private yachts.

John received his formal protocol and etiquette training and certification from The Protocol School of Washington and his formal butler training at the Ivor Spencer International School for Butler Administrators in London. He attended the University of Toronto, Concordia University and Harvard. More recently, Cornell University determined his cumulative education and experience, the equivalent of a bachelor of arts degree in hospitality management.


In this first of two videos, Charles chats with Mr. Robertson about how he became a butler as well as an expert in protocol and etiquette.

video

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